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A Letter To Our Customers
Dear Valued NPC Customer,
From our family to yours we wish you all the best during this time of uncertainty and our thoughts are with those
who have been impacted by the coronavirus (COVID-19). Rest assured Neway is monitoring the impact of the
virus and its impact on our business and ability to service your needs.
At this time none of our channel partners are reporting any issues with the supply chain. Certain products, due to
demand, have increased lead times but the majority of the products we provide you are ready to be delivered.
While we continue to monitor the situation very closely, our focus is on ensuring the safety and health of our
team members and doing our part to provide you with safe, reliable packaging products.
We will continue to uphold standards set forth by the CDC, WHO and local government, to do our part in
limiting the spread of the virus within our company and yours. We have asked all employees and visitors to limit
visitations to only ‘essential for business’ needs. We are encouraging the use of tele-conferencing where
appropriate during this time.
Thank you for your business. If you have any questions please reach out to your sales or customer service
representative.
Regards, Russ Freebury
President
Resources:
World Health Organization
Centers for Disease Control and Prevention
Our priority is to ensure that YOU, our customer, achieve optimal productivity, minimal down time and you get the most from your equipment investment. We know how important it is that your equipment operates with maximum efficiency at all times.
One of our cornerstones of being built on solutions is our commitment to provide high-quality, friendly and effective service to our customers. We have factory-trained technicians ready to be deployed at a moments notice. They will diagnose and offer a solution with parts and labor pricing.
Along with a highly accurate service team, we also provide factory and after-market parts for all major packaging equipment. You can order parts for your maintenance team, or have Neway Packaging provide and install parts for you.
Ask about how to join our Premier Customer Program to get discounted rates on service and parts!
